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FREQUENTLY ASKED QUESTIONS



Q: We do not have a merchant account for credit card processing of payments by our customers. Can we setup a Merchant account through Consupro?

A: Setting up a Business-to-Business (B2B) Merchant account is different from setting up a Business-to-Consumer (B2C) account. You can request and receive a B2B Merchant account form from Consupro’s approved service provider (Authorize.Net) or download a copy here. Once you fill your application, submit it for approval. When your Merchant ID is received, we will enable your e-Showroom’s shopping cart and test to see if CCs are authenticated and transactions passed properly.

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Q: Can we use Consupro to take orders during an appointment in our physical showroom?

A: Absolutely! There are a few Vendors that have already implemented this methodology with laptops and wireless access to the Internet. Vendors pre-registered their appointments, informed Consupro to activate their account and then pre-invited their appointments to the e-Showroom. When the appointments were in their physical showroom, all they had to do was setup their Buyer Console (2 minutes).

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Q: What are the benefits of providing e-Showroom access to our established Customers?

A: The eShowroom is a very valuable assistant for you and your customers. To streamline your presentation, the eShowroom can be organized in many ways:

  • You can show your products by Category, Group or Collection.
  • Sort products by Price Point, Delivery Date, On Hand Inventory, etc.
  • Create personalized dynamic web pages for Buyers which include their selections (images, descriptions & prices).
  • Save Buyers’ notes and orders (images, descriptions & prices) securely online.
  • Keep all communications related to an order with that specific order.

The increased productivity combined with savings in time and materials cost (print catalogs, photos, etc.) have also been significant.

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Q: Why aren’t orders below our minimum order amount blocked by Consupro?

A: Below minimum Orders can be blocked. However, it is highly recommended to let them through. The system is designed to allow Buyers the opportunity to order additional products after submitting their initial order. This scenario has occurred on numerous occasions and has proven to dramatically increase per customer sales figures.

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Q: How much does it cost to process small orders?

A: Costs vary greatly from company to company. Your Distribution Center can run a cost analysis by processing a test order valued at your minimum order amount. If need be, have them pick, pack, take carton weights & measurement, generate an invoice & a packing slip. By measuring the labor and material costs involved you will determine the actual cost. If your cost is too high, add a small surcharge in your Shipping & Handling fees. Some vendors have realized considerable cost savings by using Consupro’s Pick/Pack/Ship (PPS) module which is included in the Gold and Platinum Packages.

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Q: We already have a Merchant account. Do we need to create another one?

A: If your merchant account is already setup with our approved service provider (Authorize.Net), you do not have to setup a new merchant account. However, your B2B shopping cart must be setup and tested to see if CCs are authenticated and transactions passed properly.

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Q: Why do some Vendors charge a deposit when Buyers place orders online?

A: It is not mandatory but a safe business practice to charge a deposit for customers whose terms of payment are by credit card, especially when their orders will be available to ship 30 (or more) days after they are placed. The deposit can then serve as a "Restocking Fee" if a Buyer refuses to honor an order when it becomes available for delivery. Consupro provides Vendors with the ability to charge a Percentage or a Flat Fee deposit on orders. They may also opt not to charge a deposit at all.

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Q: I'm a Vendor. Why should I upgrade to the Platinum Level when most modules are available at the Gold level?

A: At the Platinum level, all the work normally required to setup, populate and maintain your catalogs is automated. Vendor eShowrooms are updated automatically through Consupro's "Bridge" module. Product information, including individual "Available to Ship" date and "On Hand" Inventory figures, are transfered to your e-Showroom (via FTP) at scheduled intervals. You can set the bridge to run many times per day, keeping your product information consistently fresh and up to date.

This module is customized to each Vendor's specific needs making their eShowroom usage far more efficient and cost effective:

  • Products that reach a very low (nominal) inventory level are removed from view automatically. Buyers can select only products that are actually deliverable.
  • Employees have access to updated information (including exclusive products) continuously from anywhere an Internet connection can be established.

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Q: Can we import data into our systems and why should we do it?

A: Consupro provides your purchase order data in CSV and XLS formats which can be imported by almost every database system in the world. Importing data reduces operating costs. For example, you can write a routine to compare a Customer’s Purchase Order against your actual on Hand Inventory before entering it in your systems. If you use the Bridge frequently, you will notice that every product ordered is almost always available. This will help you eliminate the cost of verifying and correcting errors that occur during the order entry process and eventually eliminate the manual entry process entirely for e-Showroom orders.

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Q: What are the benefits of Consupro’s Supply Chain methodology?

A: Consupro’s Pick/Pack/Ship (PPS) module has been tested and used extensively in warehouses using wireless access to the Intranet. This module can be used to generate Pick Tickets/Invoices and enables your warehouse personnel to pack orders and enter carton weights and measurements on the fly.

The PPS module automatically generates HTML, MS Excel and CSV versions of the Packing Slips and Invoices you've entered from the combined data and provides copies of them for viewing or downloading in both your and your Buyer's administration console. Copies of existing Invoices (scanned images of your own Invoices) may also be uploaded for viewing.

Further, when orders are shipped, the tracking information is emailed to Buyers immediately. The PPS module provides comprehensive visibility throughout the supply chain.

  • If they so choose, Buyers can be notified by email throughout the entire process.
  • Communications about each individual order accompany it to further streamline the process.
  • Customer Invoices and Packing slips are downloadable by Buyers in MS Excel and CSV formats. These files can be imported directly into their proprietary systems to eliminate entry costs at their end.
  • Orders, product images/details, communications, invoices and packing slips are available online for two years even if you delete discontinued products.

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Q: After charging a Deposit, how do we collect the balance of the funds?

A: You must first determine the status of the shipment then generate an invoice & packing slip in our systems.

The system will generate an email with a Statement notifying Buyers that their Order is "Ready for Shipment". A link in the email will enable them to login and authorize payment. Once logged in they can enter the missing 4 digits of their original CC OR select/enter another CC to complete the transaction.

Note: Vendors have the ability to send reminder emails to Buyers who have neglected Payment Request notifications.

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Q: What happens if we cannot deliver an order?

A: You have Virtual Terminal access through Authorize.Net to reverse the credit card charges on the Buyer’s order deposit.

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Q: What happens if a Buyer cannot pay for the balance of the Order?

A: The remaining order deposit is normally used as a Restocking Fee.

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Q: Do we pay a second CC fee when we ship the goods after taking a Deposit?

A: Yes. You should anticipate a flat amount in your Shipping & Handling charges to cover this cost. There are different fees involved with CC processing:

  • If the CC fails, you are only charged an Authentication fee (minimal).
  • If the CC passes, you are also charged a "Settle & Capture" fee.

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